Laser and IPL Handpiece Repair & Refurbishment

We repair and refurbish Ellipse IPL, Candela and Alma Soprano diode handpieces.

Handpiece Refurbishment

Applicator no longer recognised?
Flash lamp is cracked?
Diode stack is burnt?
Glass light guide is cracked?
Outer shell is broken?
Handpiece cooling not working?
Poor treatment results?
Empty shot dongle?

Alma Soprano Handpiece Repair/Refurbishment

Rather than buying a brand-new Alma Soprano handpiece, repair your original one and make it as good as new again, saving you thousands. GoLaser provides full refurbishments of Alma Soprano handpieces using the same sources as the manufacturers. This process includes:

Diode stack replacement
Crystal block replacement, if necessary
Cooling peltier replacement, if necessary
Plastic shell replacement, if necessary
Replacing any damaged wiring
Cleaning/replacing an umbilical cable
Verifying output energy
Resetting the counter

Supported Alma Soprano diode handpiece types:

4cm 3Dnm Diode Handpiece (Soprano Titanium Quattro)
2cm 3Dnm Diode Handpiece (Soprano Titanium/Platinum Trio)
2cm 810nm Diode Handpiece (Soprano Ice/Platinum/XLi)
1.5cm 755nm Diode Handpiece (Soprano Ice/Platinum/XLi Alex)
1cm 810nm Diode Handpiece (Soprano Ice/XLi)

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Ellipse Applicator/Handpiece Refurbishment

We can refurbish any Ellipse IPL applicator and supply you with the USB Shot Dongles.

Parts we are replacing during our refurbishment process:

Flash Lamp
IPL Filter
Ceramic reflector
Lamp connectors
O-rings
Water tubing
Umbilical cables
Cracked housing

Supported Ellipse/Candela IPL handpiece types:

Ellipse HR applicator
Ellipse HR-D applicator
Ellipse VL-2 applicator
Ellipse HR+ applicator
Ellipse HRL+ applicator
Ellipse VL+ applicator
Ellipse PR+ applicator
Ellipse/Candela HR 600 applicator
Ellipse/Candela HRL 600 applicator
Ellipse/Candel VL 555 applicator
Ellipse/Candela PR 530 applicator

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Candela Handpiece Repair

Delivery System Not Connected – Error?
DCD cryogen not spraying?
Broken trigger button?
Outer shell cracked?
Ripped cable?

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Candela gentlemax pro slider cap cartridge

Candela Slider Lens Cartridge Repair

We can fix standard 12-15-18 and large spot 20-22-24 slider cap lens cartridges.

Fault 15.1 “Delivery System Transmission Low” on your Candela GentleMax Pro machine could be caused by your slider attachment. We can replace all the lenses; your slider will be as good as the new one.

Parts we are replacing during our refurbishment process include:

Front lens (standard 12-15-18 and large spot 20-22-24)
Back lens (standard 12-15-18 and large spot 20-22-24)
Middle lens (large spot 20-22-24)
Sapphire window
Black threaded cap
Internal distance rings

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What’s involved in a laser handpiece repair?

1. Initial Assessment: A GoLaser engineer will perform an initial assessment of the laser handpiece to determine the extent of the damage or wear and identify any issues that need to be addressed.

2. Disassembly: The handpiece will be disassembled to access the internal components. This may involve removing the lens, filters, fibers, or other parts that may be damaged or worn.

3. Cleaning and Inspection: Once disassembled, the internal components will be cleaned and inspected to identify any damage, wear, or other issues. Any damaged or worn parts will be replaced as needed.

4. Reassembly: After cleaning and inspection, the handpiece will be reassembled with any new or repaired parts.

5. Testing: Once reassembled, the handpiece will be tested to ensure that it is working properly and delivering the correct laser energy to the target area.

6. Calibration: The handpiece may need to be calibrated to ensure that it is delivering the correct level of energy and that the beam is properly focused.

7. Final Inspection: Before returning the handpiece to your clinic, it will undergo a final inspection to ensure that all repairs have been properly made and that it is functioning as expected.

Handpiece Repair FAQs

Find the answers to your questions about handpiece repair & refurbishment in our list of frequently asked questions below.

Which laser and IPL handpieces do you repair and refurbish?

We specialise in repairing and refurbishing Ellipse IPL, Candela, and Alma Soprano diode handpieces, including various models and attachments.

What issues can be fixed with our handpiece refurbishment services?

Our handpiece refurbishment services cover a wide range of problems, including applicator recognition issues, cracked flash lamps, burnt diode stacks, damaged glass light guides, broken outer shells, cooling system malfunctions, poor treatment results, and empty shot dongles.

What are the advantages of laser handpiece repair and refurbishment?

Laser handpiece repair and refurbishment is a cost-effective alternative to purchasing a new handpiece and ensures your older handpieces function as if it were new, potentially saving you thousands of pounds. Our services bring your original handpiece back to optimal functionality, using quality replacement parts and thorough testing procedures.

What services do you offer for Candela handpiece repair?

Our Candela handpiece repair services address issues such as “Delivery System Not Connected” errors, malfunctioning DCD cryogen systems, broken trigger buttons, cracked outer shells, and damaged cables, and much more. Our team of engineers have experience with all Candela laser systems, enabling us to confidently fix and refurbish all Candela handpieces.

What is included in handpiece repair and refurbishment services for the Alma Soprano?

Alma Soprano handpiece repair and refurbishment offers a comprehensive service that includes diode stack replacement, crystal block replacement (if necessary), cooling peltier replacement (if necessary), plastic shell replacement (if necessary), repairing damaged wiring, cleaning or replacing umbilical cables, verifying output energy, and resetting the counter. This ensures your Alma Soprano handpiece is restored to like-new condition.

Can you repair Candela GentleMax Slider Lens Cartridges?

Yes, we can repair standard 12-15-18 and large spot 20-22-24 slider cap lens cartridges for Candela GentleMax machines. We replace front lenses, back lenses, middle lenses (for large spot cartridges), and Sapphire windows as part of our refurbishment process.

What parts do you replace during the Ellipse applicator/handpiece refurbishment process?

During the refurbishment process, we replace several critical components, including flash lamps, IPL filters, ceramic reflectors, lamp connectors, O-rings, water tubing, umbilical cables, and any cracked housing.

If you can’t find the answer you are looking for please get in touch with us to speak to one of our experts.

etica clinic

14:35 05 Nov 24

I recently had the opportunity to use Go Laser servicing, and I was thoroughly impressed with the experience. From the moment I reached out, the communication was clear and professional. Konrad took the time to thoroughly assess the laser equipment, explaining the issues and offering a detailed breakdown of the necessary repairs and maintenance.What stood out was his expertise and attention to detail. He was able to quickly diagnose the problem and resolve it efficiently. The service was prompt, and the equipment was returned in perfect working condition. Konrad also offered helpful advice on how to maintain the laser for optimal performance in the future.Overall, I highly recommend Konrad for anyone in need of laser servicing. His knowledge, professionalism, and customer-first approach make him a standout in the industry. I will definitely return for any future laser maintenance needs.

Kevin Moore

11:02 23 Oct 24

Very efficient and fair priced servicing for our Laser devices. Explained everything about the fault and then fixed it within the hour. Highly recommended.

Saab Sangha

09:00 31 Aug 24

Very professional always helpful. Would highly recommend

Seran Sekmen

20:32 07 Aug 24

I’m so happy I found this company online. After ringing around and getting quoted ridiculous prices and other engineers not being very helpful I felt deflated, but then I spoke to Konrad and he put my mind at ease.I would highly recommend GoLaser. Konrad is very efficient and knowledgeable. You honestly can’t go wrong, the service is 10/10.

Babeesh Kannamvelly

14:53 26 Jul 24

The best company to contact for laser hair removal repairs and services. They are very prompt with replies and the timeframe for repairs

cansu cetiner

10:44 25 Jul 24

I had a really bad problem with my laser machine and the engineer done an amazing job he was very fast and reassuring, the prices are really affordable. Over all 10/10 highly recommend!!

Melike Gumus

16:32 24 Jul 24

Highly recommended fast and efficient service.

Iwona Sulbinska

14:30 08 Jul 24

I recently had the pleasure of using GoLaser's services to repair and service my Candela GentleMax Pro and Ellipse / Candela Nordlys laser devices, and I couldn't be more impressed. The team at GoLaser is extremely professional and knowledgeable about laser device repair. They provided top-notch service, addressing all the issues with my equipment promptly and efficiently. I was thoroughly impressed with their expertise and the quality of their work. The communication throughout the process was excellent, and their customer service is truly exceptional. I highly recommend GoLaser to anyone in need of laser device repair and servicing. They are definitely the go-to company for all your laser device needs.

claire mead

07:46 12 Jun 24

Very knowledgeable and amazing service from this company ! Will 💯 be using again ! Thank you so much :)

Derma Laser Clinic London

12:48 28 May 24

Professional, friendly and reliable services. Konrad is really knowledgeable. Unlike other laser companies, he is honest, explains everything in detail and carries out his work with professionalism. I highly recommend.

Deby Conway-Cook

19:51 20 May 24

Fantastic service. Excellent communication throughout. Had our handpiece refurbished which included a totally thorough service of our laser machine.Konrad showed us everything he was doing, nothing at all was hidden. The door was open throughout... much different to past experiences from other companies when we weren't allowed in the room!DEFINITELY recommend to anyone wanting an honest and thorough job.Thank you so much GoLaser

Ipek Duyan

22:09 15 May 24

Had my Soprano Titanium fixed by GoLaser, I was very impressed with the quick respond and adressing the issue straightway without messing about, not been taking the advantage of us needing an engineer urgently , been honest from the beginning which is really important for us as we're with no technical knowledge on part pricing.On the day of repair Konrad came fully equipped and fixed the problem in a very professional and confident way.Also thank you for answering all the questions patiently we had asked throughout the whole repair.Definitely Will be using GoLaser for all our services.

rebecca hough

18:40 12 Apr 24

Brilliant service, really helped with my machine and fixing the problem, super helpful

Nora Ibrahim

12:40 30 Mar 24

Very honest and efficient service. I recomend thier services. They always do extra for help and support. Thank you

Roxie B

21:56 16 Feb 24

Super quick to respond, knowledgable, genuine parts, fair and helpful.

mel sparks

13:15 13 Feb 24

Excellent customer service !! Konrad and his team deliever outstanding service ! Highly recommended!

LISA STALLINGS

20:40 09 Feb 24

Everything that was agreed upon was done promptly and efficiently. We will be pleased to recommend GoLaser to anyone wishing to contact us. Thank you, Halcyon Days Skincare.

Ciara Murphy

11:47 08 Feb 24

I have used GoLaser on a couple of occassions now and both times I found them to be an excellent, efficient service. Konrad was a pleasure to deal with. I will continue to avail of their serives in the future. Would highly recommend.

Miriam idris

12:33 30 Jan 24

Excellent service, including communications over the phone and arranging visit/s. Felt valued as a customer and it was clear that GoLaser were trying to find a solution that made sense for me rather than forcing me into their pre-set tariffs. Thank you.

Stavy Antoniou

11:15 29 Jan 24

Excellent, prompt service with a super fast turn around. Calls answered straight away and any problems quickly solved I would highly recommend.

Meryem Irfan

17:15 26 Jan 24

We contacted GoLaser after our usual company we use had a long response time (5+ days) for an engineer to be sent out. Konrad arrived within a few hours and came to the rescue. He was able to assess the damage to our Alma handpiece on site. Took away to repair and had it ready in less than 24 hours meaning there was minimal disruption to our business. He is also coming back to service our device next week. Very impressed with the overall knowledge, experience and service provided by Konrad and we will be using GoLaser for all our future needs from now on. Thank you again Konrad!

Minal Raichura

14:17 18 Jan 24

Konrad at Golaser was fantastic.Punctual, helpful and fixed my machine within the hour. Definitely recommend them.Minal

Dr Kathryn Taylor Barnes

09:38 30 Dec 23

Konrad was recommended by an industry colleague. I had a damaged and scratched IPL crystal head which he repaired over the Xmas holidays when everyone else was closed. He even returned in back to me in super quick time. Excellent communication ⭐️⭐️⭐️⭐️⭐️Konrad goes the extra mile. He is a true gem and I highly recommend Konrad at GoLaser for all your laser repair and service needs. Top marks 10/10.

The Laser Lady

17:50 20 Dec 23

Highly recommend.Great service and professionalism. Came out the next day.I will be using them again in the future.

Simona Goci

07:52 25 Nov 23

Konrad attended my clinic and carried out a really thorough Soprano Ice laser servicing. Previously I have used original companies and paid over 3.5k a year for a servicing package, in which they come and only hoover the machine, spend 10 min and charge you extortionate fees. I am extremely grateful for finding Konrad on Google as I will be using him for all my machines needs from now on. Also I will recommend you to all my colleagues and put your details in a group of clinic owners so they can all have the VIP service I experienced. Thanks Konrad. 🙏

Mojdeh

06:21 21 Oct 23

The most trustworthy and professional, reliable service I have ever had.I have my own business for nearly 10 years and I have dealt with a few engineers and I have had different experiences and not all of them good but GOLASER is truly amazing and I was really struggling when a laser machine company recommended them and I these guys saved me tons of money as I was told my machine is broken and it’s not repairable and it cost around 10k -12k, and could take a long time it was my main machine still quite new and I bought it around 3 years ago and it was a shock I was devastated.I wasn’t insured for the parts.He agreed to come and inspect the machine and he said there is a small chance he could fix it with a few hundred pounds and he ordered the part and managed to fix it,None of the other engineers suspected the fault.He also serviced my CANDELA ND YAD 1064, it’s even better that the first day I bought it.Honestly I can write so much about how helpful GOLASER is but I can only tell you that I’m relieved that I know them because GOLASER don’t do it for money only they have passion, knowledge and a big heart to understand your situation too.I would definitely recommend them , thank you GOLASER.

Nicola Snowball

19:57 17 Oct 23

Very happy customer, I can’t thank the team at GoLaser enough for my new piece of equipment. It arrived and was put together with great care and ready to go. I’ve known Konrad for years and as former colleague, I trust his work and team implicitly !

Mada Mada

19:32 28 Sep 23

I would highly recommend GoLaser especially Konrad. He came very quickly with the solution to my IPL system, so I could restart working with my clients after my IPL system needed a repair. Also he helped me to outsource the right handpiece for my system and adjusted the settings so I could get even better results with the system.He is very knowledgeable and professional in his approach. And is able to find solution with all thingslaser like nobody else.Highly recommended

Ailish Morkan

12:15 07 Sep 23

Amazing service- went above and beyond.Would definitely use again 😁

Sophie Bunker

19:45 24 Aug 23

Konrad really knows his stuff, I’m very thankful for his knowledge and getting my Alma laser running again. After using another company prior, I would definitely recommend Konrad above any one else just from my experience if I could give more than 5 stars I would! Thanks again 🙂

Yasmin Saeed

15:21 27 Jul 23

My laser machine handle started leaking and I didn't know where it was coming from. I found GoLaser online. we got in touch on Monday and got a response same day. got the laser machine fixed pretty quicklyAll I can say is that they are very professional, know what they are doing and also make things possible in repairing when others give up. very happy with them. I've kept them on the books to service my laser HR machine.

W Beauty Clinic

21:56 11 Jun 23

Konrad was very kind and professional. He helped me immediately despite my urgent request. Highly recommended.

Nadia Barnes

20:45 24 May 23

Fantastic serviceBeen in the industry 15 years and never have I had such prompt honest service.I had a fault on my soprano and Konrad came the nxt day rectifyed the issue.He was knowledgable and had a grt positive energy and totally honest and upfront.I totally recommend Golasers for your laser services and repairs.🌟🌟🌟🌟🌟

mariusz adamski

13:39 30 Mar 23

Jenny O'Sullivan

16:45 13 Mar 23

Excellent service with a speedy turnaround, couldn’t have been more helpful. Would definitely recommend.

Tri Beauty

19:45 09 Feb 23

Very impressed and wished i found you guys sooner. I emailed and was able to get an engineer visit the next day. Konrad was really friendly and informative and knew his stuff. very happy with the service!i have had my ellipse machine for many years and it was really overdue a service and repair. I had reached our to another company and had been chasing them for almost a year for the service. so i was so happy to be fitted in so promptly.I'm looking forward to using my machine back at full capacity again!

Ph7even

07:10 01 Feb 23

I was introduced to Konrad through a mutual friend a few years ago whilst he was working elsewhere, so I was delighted to hear he had set up on his own.I needed a service and repair on my Ellipse Ipl Machine so I got in touch with him a few days ago. He fitted me in very quickly (thank goodness) and everything from start to finish has been amazing.His extensive knowledge within the Laser and Ipl field is mind blowing and that’s exactly what I got! He tweaked my machine so it’s now working better than ever along with taking one of my hand pieces away for a full refurb as he found a minor fault with it.If I could give 10 stars ⭐️ I would! I would highly recommend Go Laser to anyone who has Laser or Ipl technology in their businesses and who wants a professional and experienced service from start to finish!Thank you 🙏 thank you 🙏 thank you 🙏